If you live in Southern California, you know about the notoriously traffic-choked Riverside Freeway (SR-91) that connects Orange County and L.A. to the Inland Empire.
Relief is on the way for the 91 freeway with shovels hitting the dirt to start construction.
The Orange County Register's Social Sundays column included the 91 freeway's social media groundbreaking today.
Just days before the groundbreaking, the Orange County Transportation Authority (OCTA) created a new Twitter account – @91fwy – to provide information about Orange County’s largest stimulus project. It’s a construction project to widen nearly 6 miles of eastbound lanes – a chronic traffic bottleneck – on the Riverside Freeway from Anaheim to Corona.
Tuesday’s groundbreaking event was OCTA's first to utilize social media to share instant information via Twitter and Facebook. Orange County’s savvy social media practioners joined TV, radio and print journalists in covering the start of construction for the freeway.
Orange County’s social media community provided live tweets of the groundbreaking by videotaping and conducting interviews posting content as the event was happening.
Tweets from the event reached more than 20,000 people with approximately 194,000 impressions or views. That’s a lot of eye balls online without the associated costs of traditional advertising.
In these times of greater public accountability and transparency, social media is providing impressive cost-effective results for OCTA. The new @91fwy Twitter account comes directly from Fernando Chavarria, OCTA’s community relations officer, who provides the public with firsthand knowledge and up-to-the-minute construction updates. He will tweet the widening project’s progress – and its impact – so the public can be in-the-know before they go.
Most importantly, @91fwy will help enhance OCTA’s public involvement program to help us listen to the public and address questions and issues as they are posted. Social media along with traditional outreach strengthens OCTA’s ability to communicate with residents, businesses, the traveling public and other stakeholders to provide the information they need.
Ted this is a good idea, we have the same kind of construction work going ahead on our motorways hear in the UK however nobody seems to have though of using social media in a way to inform the public of whats going on, where and when.
ReplyDeleteThe result is huge tailbacks stretching for miles and queues for miles which can mean in excess of 2 and 3 hour waits in traffic at peak times. It's about time local government adopted a social media strategy for things such as these.
I'll be putting this as a suggestion going forward to my council representative and citing this as a good case for its use.
David Ross
Glasgow, Scotland
Webmaster at Furnitured.co.uk - “Office Furniture for Less”
I agree with the construction of the freeway in Southern California exactly that connects Orange County and LA to the Inland Empire because the road is a road that is always accessible. I hope, the road construction process runs smoothly and can be quickly operated.
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